Streamlining Solutions: An Effective Approach for Team Problem Presentation to Business Leaders
Written on
Chapter 1: Understanding the Problem
If your inbox is inundated with a multitude of vague emails or messages labeled "FYI" regarding internal matters, you're setting your business up for failure.
To establish an effective strategy for addressing challenges within your organization, the initial step is to ascertain whose issue it truly is. Rather than jumping straight into problem-solving, it’s essential to identify who should take ownership of the situation. Start with a clear end goal by teaching them how to manage similar issues in the future.
This principle reflects the essence of genuine business ownership, as opposed to merely being "self-employed." The objective is to delegate operations and fulfillment tasks to others, allowing you to focus on the aspects of the business that require your unique skills.
Unfortunately, many leaders find themselves ensnared in the habit of receiving all issues directly. While it’s not realistic to expect your team to resolve all challenges overnight, there is a method to ensure that when you do need to step in, you possess the necessary details to address the situation effectively.
Enter the C.A.R.S Method:
I was introduced to this framework through Layla Pomper and her business, Process Driven. This system has proven highly effective not only for my team but also for numerous businesses I've consulted with and assisted in implementing this approach. It compels your employees and managers to thoroughly analyze the problem and articulate their specific requests, thus reducing the time you spend gathering information to provide sound advice.
The Template to Share with Your Team:
After viewing the video below and grasping the framework, utilize the template I’ve outlined here. Modify it to align with your leadership style and role, and encourage your team to reference it before reaching out to you for guidance. This practice will not only save you time as a leader but also contribute to your team's development, enhancing their problem-solving skills for future growth.
- Context: Start with a brief overview. This is the "too long; didn't read" (TL;DR) summary of the situation. No one wants to sift through lengthy email threads, so get straight to the point.
- Attempts: Describe any solutions you've already explored. What options have you dismissed? What actions were taken before seeking assistance?
- Request: Clearly articulate what you need. This will eliminate confusion and unnecessary work.
- Stakes: Explain the importance of the issue. Is it urgent? Does it truly warrant the involvement of the CEO or interrupting someone’s vacation? Often, the risks may be minimal or non-existent.
Want to explore more leadership tools and gain insights into effective leadership thinking? Sign up for our Applied Leadership Newsletter.
Chapter 2: Implementing the C.A.R.S Method
The first video showcases the five most popular consulting slides and how to construct them effectively, providing valuable insights for team presentations.
The second video features an ex-McKinsey consultant who collaborates with viewers to create a slide presentation, demonstrating practical application of the concepts discussed.